August 17, 2012
One Happy Auto World Customer!
For the first time in our 15-year marriage, Gerard and I are paying for two auto loans. At the turn of the year, we traded
in one vehicle, hoping to keep our other "older" car running for as long as possible. However, this spring, it had
other plans so we were forced to replace it as well.
10:10 am cdt
In looking for our 2nd replacement car, our budget required
us to look at lower end used models, so we were prepared to experience more service issues with the car. In the few months
using this "new" vehicle, it's been in the shop three times. From our perspective, we accepted our fate with no
complaints. However, the dealership owner contacted us directly, stating he wasn't pleased with our car's performance and
would find us a different, more reliable option.
Without changing our monthly payment, Auto World of Hays swapped
our vehicles, and we are the proud owners of yet another "new" car. Not only were we impressed by their generous
offer to take care of us, we like this other car even more. We never once complained but our friends at Auto World knew our
experience wasn't what it should be, and so they took the action to make it right.
Not only is this an example
of great customer service, it's also refreshing to see a "non-squeaky wheel getting oiled" as well! Thanks, Auto
August 13, 2012
10:26 am cdt
Saying goodbye is never easy, just ask Garrett.
Our Larks player Jon (i.e. our summer adopted son) left
yesterday after living in our basement for the past 2-and-a-half months. Simply put, Garrett worships Jon - he does so for
many reasons. First of all, Jon plays baseball (a definite plus to an 8-year-old-boy) and, more importantly, Jon plays with
Garrett. To Garrett, Jon is a big brother, role model and hero all wrapped into one very cool package.
And Jon deserves to be worshipped, because he is kind, loving, patient and caring to many, not just to Garrett. Heck, I'm
even going to miss picking up Jon's wet towels just so I can tease a smile from him. Mostly though, I'm going to miss the
light in my own son's eyes as he watches Jon, learning every movement so that he can mimic him later.
Jon could have witnessed Garrett's honest and raw tears after he left - I think Jon would then know just how truly special